Shipping (Delivery) Policy for Koxito
Effective Date: May 01, 2025
Last Updated: May 01, 2025
At Koxito, we are committed to providing fast, accurate, and reliable delivery of your
favorite food and drinks. This Shipping (Delivery) Policy outlines how deliveries are
managed and what you can expect when you place an order through our app.

1. Delivery Coverage
We currently deliver to selected areas within [City/Region/Country]. You can check
service availability by entering your delivery address in the app. If your location is
outside our coverage area, you will be notified at checkout.

2. Delivery Timeframes
 Estimated Delivery Time: You will receive an estimated delivery window at
checkout. Most orders are delivered within [30–60 minutes], depending on the
restaurant, location, and traffic conditions.
 Real-Time Tracking: Once your order is placed, you can track it in real-time
through the app.
 Peak Hours: Please allow extra time during busy periods such as weekends,
holidays, or special promotions.

3. Delivery Fees
 Delivery fees are calculated based on your distance from the restaurant or
vendor and will be displayed before checkout.
 Additional charges may apply for:
o Express or priority delivery
o Remote or hard-to-reach locations
o Special handling requests

4. Delivery Process

 Once your order is prepared, a delivery partner will pick it up and bring it to your
specified location.
 You must be present to receive the order. If the delivery partner is unable to
reach you after multiple attempts, the order may be canceled without a refund.
 For alcohol or age-restricted items, a valid government-issued ID must be
presented at the time of delivery.

5. Delays and Issues
While we strive to deliver on time, delays can occur due to:
 Weather conditions
 Traffic or road closures
 High order volume
 Restaurant preparation time
In the event of a significant delay, you will be notified through the app and may have the
option to cancel the order or receive a credit, subject to our Refund Policy.

6. Order Tracking and Updates
You will receive status updates via the app and/or SMS:
 Order confirmation
 Estimated delivery time
 Live tracking
 Delivery completion
Please ensure your app notifications and contact details are enabled and accurate.

7. Contact Us
For delivery-related questions or support, please contact:
Koxito Customer Support
Email: info@koxito.net
Phone: +244-932-541-598

Support Hours: Monday to Saturday from 8:00 am to 6:00 pm